HIP (Health Information Portal) | FAQ and Assistance Page

The NYSCSH Health Information Portal (HIP) provides the latest news and information regarding school health issues and topics. Please feel free to forward it to those who may “need to know” or want to add value to their school health education or services.  Once a new stakeholder sees benefit in the HIP, it is easy for them to be a subscriber, too. In order to assist you in “getting the word out”, we created a digital postcard to share the benefits and how to subscribe.  

Click here to download and distribute it to colleagues and groups or simply forward it to those you feel would benefit.

HIP messages include:

  • Current and relevant information on school health education and health services
  • Professional training opportunities 
  • Grant information
  • School nurse practice information
  • Coordinated school health resources and activities
  • NY state policies and statutes
  • Urgent or timely NY state and national updates
The HIP is for you if you are:
  • School Nurse (RN), Licensed Practical Nurse (LPN)
  • School Medical Director (Nurse Practitioner or Physician)
  • Health Educator or Director or Coordinator of  School Health
  • Physical Education Teacher
  • School Administrator
  • Health Services Provider
  • Working in public, private or charter schools
  • Involved in school health related organizations, agencies, coalitions and consortiums
  • Working in state or local government
  • Connected with a health care system
  • Parents of a school-aged child
  • Any individual with an interest in school health issues

About the Portal

What is the HIP (Health Information Portal) Email Notification System?
The HIP is an email messaging service managed by the New York State Center for School Health  (NYSCSH). The email message is delivered by our messaging provider- iContact.

What type of information is sent through the HIP?

  • Notifications from NY State Education Department on laws, regulations, guidelines, memos and alerts pertaining to NYS school health services and school health education.
  • Notifications from the NYSCSH with resources, sample guidance, training and trending school health issues.
  • Copies of notification sent to NYS school nurses and districts from the NYS Department of Health when appropriate.

How often are email notifications sent?
Emails and newsletters are periodically sent to share updated guidance or trending issues and information affecting school health practice.  Whenever NYSED or NYSDOH has new guidance, we send out this information. 

What benefits will the new HIP provide to me?
You can self-manage your subscription so that if your contact information (name, school, phone number etc.) changes you can update it yourself, using the Manage My Subscription link at the bottom of each email. This means you will never miss a message!

All messages sent through iContact will have a link at the top which allows you to view the message in your browser. NYS school districts use many different types of email systems and this link will assure that no matter what system your district uses –you can view the message and any links it contains. You can easily forward the information to another colleague by clicking the link provided at the top of every email.

Where can I view or review past email notifications sent?
We archive all email notifications and newsletters sent for a period of two years. You can access them via the "In Case You Missed It" button located on the main page of the website, or by going to the "E" page in the A- Z Resources and looking for Email Notifications From NYSCSH. They are organized by date sent.

Subscribing and Unsubscribe

How do I subscribe?
You can subscribe on the main page of our website by clicking on the HIP button on the right side of the page. All users subscribe using this one link, including school medical directors.

Click the HIP (Health Information Portal) button on the main page of the website and complete the required information on the subscription form. You will immediaely see a "pop" welcome message which indicates you have successfully subscribed. 

It is critical you accurately enter your email. Failure to enter accurately will prevent you from receiving emails from us. Typical errors are misspelling the email, forgetting or misplacing a period, using .com when .org is needed, or forgetting to place the s on schools if that is part of your address.

How will I know if I successfully subscribed?
You will see a  "pop up" welcome page immediately after subscribing to indicate you have successfully completed the process. If pop ups are blocked on your browser this message will not display.

What will happen if I do not subscribe?
If you do not subscribe, you will not receive email communications from NYSCSH. This means you will miss the ability to receive any updates from NYSED as well, since the Center is the designated source of information for school health services and school health education updates.

What is "permission based" subscription?
It requires the subscriber to complete the form themselves thereby granting consent to join the email list or service. It also requires that each email contain a link for the subscriber to manage their subscription such as remove their name or unsubscribe from the list.

How can I unsubscribe and what happens if I do?
At the bottom of every email sent from our system there is a Manage Subscription link. Follow the link to unsubscribe yourself. You will not receive any further communications from NYSCSH. Once a contact has been unsubscribed from our list, we cannot re-subscribe for you. However, YOU can re-subscribe yourself using the Manage Subscription page. To do so, locate any email we have previously sent to you- click on the Manage My Subscription link at the bottom and choose re-subscribe from the list of choices provided.

How can I ensure that NYSCSH email reaches me?
To make sure that our emails successfully make it to your in-box, please add nyscsh@monroe2boces.org to your contacts or safe sender list in your email program. If you are not sure how to do this, please ask your IT support person. If you are unable to receive emails you may need  to request that  your IT team "white list" icpbounce.com. 

Security

Why does NYSCSH need additional information besides your email?
As a contracted office of the NYSED, the Center must provide resources to all areas of NYS. Collecting demographic information about our users allows us to assess our effectiveness in meeting that goal.

Is my information secure?
We value your privacy and use a variety of security measures to protect your personal information. Your contact information is not shared outside of this agency.

School Medical Directors

Should School Medical Directors use the same sign up form or do they have their own?
School medical directors use the same form. They should complete the question which requests their "type of employment".  After subscribing school medical directors will receive a confirmation which includes the password for the medical director site and the opportunity to share their contact information with other NYS school medical directors.

Troubleshooting

I am having trouble subscribing- what can I do?

  1. Check that you correctly entered your email. Incorrectly entering your email using a coma, not a period. in the email name is a common error.
  2. Check that you have not left a required field blank

Then, if you still cannot sign up on the form on our website, email us at nyscsh@monroe2boces.org or call us at (585) 617-2380  for assistance.

I cannot see the full screen to subscribe- it cuts off of the right side. What can I do to view it correctly?
Each computer monitor may be configured differently. If you cannot view the entire subscription form, going to the top of your toolbar and clicking view> then zoom may solve the problem. Alternatively you can try maximizing the viewing window by going to the maximize/restore icon in the upper right hand corner of your window. (it is next to the red X which closes the window).

Is there a browser which works best to view the notes?
Mozilla Firefox or Google Chrome work best, but Internet Explorer will also do the job.